We charge a nominal fee of $8.95 on nearly all domestic orders regardless of size. In some cases very large and or heavy items may incur shipping charges above the usual $8.95.
ATTENTION Customers. Our goal is to get your parts to you as soon as possible at the lowest possible cost with our limited human resources. In most cases you will have your parts in 5 days.
I understand many of us (self-included) have gotten used to the Amazon phenomena; you order it Monday and it is on the doorstep Tuesday afternoon. It does not work that way here. DO NOT EXPECT YOU ORDER TO BE SENT THE SAME DAY OR EVEN THE NEXT DAY AFTER YOU PLACE IT.
At any given time there may be a dozen to three dozen orders ahead of yours. I will work through these as quickly as possible. Like most of you, I do not work weekends so if you place your order Thursday or Friday I may not see it until Monday. If this isn't going to work for you there are other sites that may have the resources necessary to mail orders the same day or next day.
We use the US Postal Service exclusively and most everything we mail goes First Class or Priority Airmail.
We definitely want to help you with your vintage outboard and we do appreciate your business, but this may require a little patience on your part. Please allow a reasonable amount of time for your parts to get to you. We ship orders Tuesday, Wednesday and Thursday only so it can take several days for you to get your order. A reasonable expectation for your package to arrive would be in about 4 business days after you have placed your order "on line". Start counting the business day after you placed your order not the day you placed your order. For example, if you place your order Friday afternoon 4 business days, beginning on the business day after you have placed your order (Monday), would be Thursday.
If you don’t receive your parts in a reasonable amount of time send us an e-mail and we will investigate. Please do not make inquiry's the day after you place the order as this will delay processing your order and those of other customers.
We do appreciate your business and thank you for your patience.
We cannot guarantee overnight delivery. If you would like next day or second day service you must make these arrangements in advance by telephone (509) 747-9960 M-F 8-5PM Pacific Time Zone. We will try to accommodate your request but depending on our schedule it cannot always be done. Expect to pay at least $25 for this service. Any faster than normal shipping is done via Express mail USPS only.
Vintage Outboard is happy to accommodate our international customers. International shipping is done only via the United States Postal Service. International shipping and handling charges are higher than our standard $8.95 domestic rate and will vary depending on your location and the package weight. We make every effort to keep shipping charges to a minimum. You, the purchaser, understand that shipping to your country may involve custom duties, these will be your responsibility. We will declare all items at the invoiced price.
NO RETURNS after 30 days for any item. NO RETURNS on electrical items. NO RETURNS on sealed items that have been opened, this also applies to parts that show signs of being installed and removed.
Return shipping is your responsibility on all returns and exchanges. Refunds will be computed by deducting, from the original invoice, the shipping and handling charge then deducting the greater of a $10.00 restocking fee or 20% of the original price of the part you are returning.
Exception: If we ship you something other than what you ordered.
To help ensure the accuracy of the parts you have ordered, please include in the comment box on the shopping cart order form the name of the manufacturer, the model number, serial number, and horse power rating.
Thank you for shopping Vintage Outboard and Marine Supply. We appreciate your business and will make every effort to accommodate your order in the most expedient manner.